NutraMilk uses USPS, UPS, and Fedex Ground as its preferred shipping methods to the USA and Canada. Please choose your desired method of shipment at checkout. We will do our best to honor your choice but reserve the right to select a different shipping method that may be faster or more economical. For destinations outside of the USA and Canada, please contact us for more information. Note: All Import Duties and Customs fees are the responsibility of the buyer.
In an effort to fulfill orders in a timely manner, NutraMilk’s online orders are shipped within 24-48 hours of order placement. We are unable to make changes to orders after they have been placed.
We only accept returns if you are unsatisfied with the product due to either a manufacturing defect. We will replace the item(s) free of charge or accept the return for a full refund. We cannot accept returns for orders placed in error. Please review the details of your order in your shopping cart before finalizing your order.
Please contact us for an RMA number prior to returning an item so we know when to expect it.
Note: A 25% restocking fee will be applied for returned items sent without prior notice or approval.
Returned items should be sent to:
Attn: NutraMilk Online Returns
1133 West 27th Street
Cheyenne, WY 82001
NutraMilk and Brewista, Inc. are committed to protecting your privacy. We use the information we collect about our online customers to process orders and to improve our ability to serve your needs.
During the checkout process, we ask for your name, address, and contact information so we can send your order to you, and so we can contact you if we have a question about your order. We ask for credit card information (once transferred to a secure service) so we can fulfill your order. Please note that our company name, Brewista, Inc., will appear on your credit card statement for your purchase. We do not share any information with third parties, except in the case of contact or order information needed to fulfill your order. We do NOT share or sell e-mail addresses.
After you place an order on our site, you will receive an e-mail confirmation containing order details. You will also receive an email with tracking information for your package(s) once your order has shipped. Please be sure you have entered a valid email address with your order so that you will receive these important notices.