Shipping, Returns, & Privacy Policies

Shipping

NutraMilk uses USPS, UPS, and Fedex Ground as its preferred shipping methods to the USA and Canada. Please choose your desired method of shipment at checkout. We will do our best to honor your choice but reserve the right to select a different shipping method that may be faster or more economical. For destinations outside of the USA and Canada, please contact us for more information. Note: All Import Duties and Customs fees are the responsibility of the buyer.

In an effort to fulfill orders in a timely manner, NutraMilk’s online orders are shipped within 24-48 hours of order placement. We are unable to make changes to orders after they have been placed.


Returns Policy

NutraMilk strives to offer a customer experience just as innovative as the game changing appliance we sell. We lead with integrity and want to make sure the NutraMilk products you purchase truly meet your needs. If you are not completely satisfied, or simply do not need the purchased product(s), let us know and we will work to make it right. All NutraMilk products come with a 40-day, no questions asked return guarantee.

Three Simple Steps:

  1. Email NutraMilk Customer Care at info@thenutramilk.com or call 1-888-538-8683 with your order number to receive a pre-paid return label.
  2. Repack the item(s) in original packaging. Be sure to include all components of the items you wish to return along with a copy of your invoice. If the original packaging or invoice is compromised please contact us directly for further assistance.
  3. Once the package is safely and securely packed, please print the pre-paid return label and tape to the outside of the shipping carton, then drop it off at the nearest shipping location. Please note the shipping company on the pre-paid label and drop the pack off with the correct shipper.

Privacy Policy

NutraMilk and Brewista, Inc. are committed to protecting your privacy. We use the information we collect about our online customers to process orders and to improve our ability to serve your needs.

​During the checkout process, we ask for your name, address, and contact information so we can send your order to you, and so we can contact you if we have a question about your order. We ask for credit card information (once transferred to a secure service) so we can fulfill your order.  Please note that our company name, Brewista, Inc., will appear on your credit card statement for your purchase.  We do not share any information with third parties, except in the case of contact or order information needed to fulfill your order.  We do NOT share or sell e-mail addresses.

After you place an order on our site, you will receive an e-mail confirmation containing order details. You will also receive an email with tracking information for your package(s) once your order has shipped.  Please be sure you have entered a valid email address with your order so that you will receive these important notices.


Electric Appliance Policy

Brewista® and NutraMilk® corded electrical appliances are designed to work with the voltages, frequencies, and plugs specific to the regions in which they are authorized to be sold.  Please visit one of our partners’ websites for products designed for use outside the USA and Canada: View International Distributors

Corded electrical appliances sold in the United States and Canada operate at 110-120V, 50~60 Hz, and use type B plugs. Most Brewista corded electrical appliances sold outside of North America include removable power cords and are designed exclusively to work with electrical outlets and power sources in those markets. The NutraMilk Nut Processor does not have a removable power cord in any market.

DO NOT attempt to insert a power cord into an incompatible outlet. Physical compatibility of receptacles may not ensure compatibility of voltage, frequency, or connection to earth (ground), including plugs and cords. Appliance damage, electrical system damage or physical harm may result.

USE OF ADAPTERS AND CONVERTERS: A travel adapter only modifies the plug so that the device can be connected to the outlet; travel adapters do not buffer electricity to the device. Plugging any appliance into a power source for which it is not rated, with or without any adapter or converter is dangerous and may cause damage to the electrical system and/or the appliance itself and may cause a fire. The use of an adapter or converter voids the manufacturer’s warranty.